Consumer Protection

Consumer protection is a tenet of the Hong Kong economy. The Commerce and Economic Development Bureau formulates policies that protect the legitimate interests of consumers, whether local residents and visitors alike.

Laws are in place to ensure that consumer products supplied in Hong Kong are safe, compliant with reasonable safety standards, and offered in accordance with good trade practices. Measures are also implemented to deal with consumer complaints and facilitate consumer access to legal remedies.

Visit the Commerce, Industry and Tourism Branch to learn about the full body of legislation pertaining to consumer protection in Hong Kong. The Customs and Excise Department enforces consumer protection legislation.

Consumer Council

Consumer Council is a statutory body that protects and promotes the interest of consumers of goods and services, as well as purchasers, mortgagors, and lessees of immovable property. It conducts product tests and market surveys, monitors price and trade practices, handles complaints advises the government and public authorities on consumer protection, and raises awareness of consumer rights. It maintains close contact with its counterparts round the world to promote consumer interests, and administers the Consumer Legal Action Fund, which helps consumers access legal remedies.

Last revision date: 05 October 2021